Terms

Who we are

Altiora Group LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA (mailing address). Email: info@consultingaltiora.com.

Use of the website

You may browse the site and contact us for business purposes. Do not try to disrupt the site, test it for vulnerabilities without permission, or send unlawful, abusive or automated messages through the form.

Consultation and engagement

A first conversation, an email exchange or a call is not an engagement and creates no obligation for either side. Work starts only when both parties accept a written proposal or agreement that sets out the scope, deliverables, timing, fees and responsibilities.

The areas described on this website (positioning and offer clarity, marketing planning, messaging and communication, measurement and review) are examples of what an engagement can cover. The scope of each engagement is agreed around the client's business priorities.

Changes to scope

Changes to an agreed scope are agreed in writing, including any effect on timing or fees, before the changed work is done.

What the client provides

Our recommendations depend on the information, access and decisions the client provides. The client is responsible for the accuracy of that information, for having the right to share it, and for naming a person who can take decisions. Delays in inputs can move agreed timings.

Consulting and execution

Our work is consulting: analysis, recommendations and written documents. Running advertising campaigns, buying media, building websites or operating tools is not included unless an engagement agreement says so in writing. Where an agreement includes any execution, it will state which accounts we may access, with what permissions and for which approvals.

Accounts, data and materials

The client keeps ownership of its accounts, data, brand assets and the content it provides. Access granted to us for an engagement is used only for that engagement and should be removed by the client when it ends. Ownership and permitted use of the documents we deliver are set out in the engagement agreement; tools, templates and know-how we already had remain ours.

Confidentiality

We treat information received during an engagement as confidential and use it only for that engagement, subject to any further terms in the engagement agreement and to what the law requires.

No guaranteed results

We do not guarantee revenue, leads, rankings, return on advertising spend, platform approvals or any other commercial or campaign result. Outcomes depend on the client's market, decisions, implementation and factors outside our control. See the Service disclaimer.

Fees and external costs

No prices are published on this website. Fees, invoicing and payment terms are agreed in writing before work starts. Advertising spend, third-party tools, production, printing and other external costs are not included in our fees unless the agreement says so, and are paid by the client.

Cancellation and termination

How an engagement can be canceled or ended, the notice required and how work already done and costs already committed are paid are set out in each engagement agreement. Nothing in these terms limits rights that the law does not allow to be limited.

Liability

The website and its content are provided for general information. To the extent the law allows, we are not liable for decisions taken only on the basis of the website content. Liability under an engagement is governed by that engagement agreement. Nothing here excludes liability that cannot be excluded by law.

Intellectual property

The Altiora name, logo, texts and design of this website belong to Altiora Group LLC or are used with permission. The images are AI-generated illustrations created for this website. Do not reuse them without our written permission.

Governing law and disputes

The governing law and the way disputes are resolved are to be confirmed in each engagement agreement. If a disagreement arises, please write to us first so we can try to resolve it directly.

Changes and contact

We may update these terms; the date at the top of this page shows the current version. Questions: info@consultingaltiora.com.